Frequently Asked Questions
Everything you need to know about our home collections and services.
What is the typical shipping time for furniture?
Standard shipping for small accessories takes 3-5 business days. For larger furniture pieces, delivery typically takes 2-3 weeks due to specialized freight handling to ensure your items arrive safely.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How do I care for my Ferm Living products?
Most of our products come with specific care instructions. Generally, we recommend using a damp cloth for cleaning and avoiding harsh chemicals on our natural wood and textile surfaces.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout based on the weight and dimensions of your order.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Are your products sustainably made?
Sustainability is at our core. We work with responsible manufacturers and prioritize materials like organic cotton, recycled polyester, and FSC-certified wood across our collections.